Start a scenario from the Guide or the list on the left, then select it here to follow along.
Meet SupportFlo — your always-on incident assistant
When something goes wrong in your applications or databases, SupportFlo investigates like an experienced engineer, explains what it found in plain language, asks before it changes anything, and keeps a complete record in ServiceNow. Here's the idea:
1Detect
An alert or a burst of errors opens a ticket automatically.
2Investigate
It gathers live evidence and works out the real root cause.
3Approve
You review a clear recommendation and approve it in Teams (or here).
4Fix & verify
It runs the approved fix, checks it worked, and closes the ticket.
Pick a card to run end-to-end. Demo mode is safe and repeatable.
Console Configuration
Configure runtime mode, LLM inference parameters, execution backends, and safety policies.
Configuration is locked. Account details are hidden and changes need the admin key.
Runtime mode
Model (LLM brain)
Cost budget (no-escalation ceiling)
List-price estimate from token counts. When a cap is reached the agent loop halts (no retry) and the investigation is escalated to a human — cost cannot run away. 0 = unlimited.
Oracle target (live evidence source)
One global target set, sent to the workflows as ORA_* parameters. The database field on an incident selects the license profile (entitlement), not the connection.
AutomationEdge execution
ITSM system of record (ServiceNow)
Operational approvals via ConversationFlo (Teams)
Dynatrace APM Live Problem Ingestion
Dynatrace problem notifications trigger automated incident analysis and ServiceNow correlation across Java Heap >90%, Oracle Blocking, and Log anomalies.
Grafana Loki Log Telemetry (LogQL Ingestion)
Enables log error correlation, Java exception trace extraction, and automated log regression analysis from Loki.
Policies (deterministic risk gate)
Approval matrix: S0/S1 auto · S2/S3 human approval · S4 prepare-only (never autonomous).
Agent system prompts (source of truth)
| Agent | Prompt source |
|---|
Tool catalog (loaded from the three use-case packs)
| Logical tool | AE workflow | Pack | Class | Safety | Agent-callable | License gate |
|---|
Log signature registry (curated, humans only)
| Fingerprint | Name | Scope | Runbook workflow | Safety | Guardrails | Success | Status |
|---|
Oracle DB license profiles
| Database | Edition | Diagnostics Pack | Tuning Pack | Evidence profile | Kill policy | Validated |
|---|